O sistema logístico e a gestão da qualidade como forma de identificação de gargalos nos centros de distribuições da região de Feira de Santana - BA: um estudo de caso em uma distribuidora de alimentos

Abstract

Maintain a distribution center is a way to improve logistics operations and raise the level of service offered, especially in the face of market instabilities. In this context the application of quality management systems become necessary to assist maintenance and quality of these processes. This study aimed to identify the ways in which the problems faced and the requirements of the management system adopted can be related to the maintenance of an efficient service, with the strategy of describing the importance of this system within the logistics chain, identifying the problems that prevent the distribution center to improve its services, meet the quality management system (CD), analyze its attendance regarding some requirements and propose improvements. For that, a case study was used, which used as a tool for data collection a semi structured questionnaire, together with the brainstorming technique. Throught the data collection, an Ishikawa diagram was built, and through its analysis it was possible to perceive the importance of meeting the requirements of quality management since these were directly related to the main causes of the problems found in the company, verifying limitations in order to promote improvements in this service due to the added costs. Finally, through all the data presented, it was possible to confirm that this study will be serve as basis for the identification of problems that may be contribute to the difficulty of maintaining a efficient service.