Avaliação do Programa de Melhoria do Acesso e da Qualidade da Atenção Básica: um relato de experiência

Abstract

Since the creation of the Unified Health System, concern for the holistic care of the individual and the collective has been the primary goal to achieve recovery and healing of diseases and population health problems through primary care. Aiming to improve this sector, the Ministry of Health created the National Program for Improving Access and Quality of Primary Care, a program that seeks to induce the institutions, processes and methods that enhance the ability of federal, state and municipal administrations and their health care teams. With the creation of this program, it is envisioned a future of important and necessary in the context of primary care process involving team work, management, health care professionals and users change. This program is organized into four phases that complement and conform to a continuous cycle of improving access and quality of AB: adhesion and Contracts; development; External Evaluation; and Recontratualização. This study aims to report the experience of experiencing teamwork, multidisciplinary and interinstitutional during the Third Phase of the program, the evaluation phase. This paper has a methodological study with exploratory qualitative approach to describe the experience report we used data from the research materials, memories from the beginning with the training until their application, reflective summaries and the experience of the participant. To better understand the readers the description was divided into three stages. As a final consideration has to be the same coordinator and evaluator time working professionals brings unmatched capabilities for professional health care that will benefit you throughout your working career. Listen and understand the complaints on reviews from users in the research, allowed to reflect on the quality of health in primary care.