Acolhimento como estratégia para qualificação e reorganização na atenção básica: revisão sistemática

Abstract

User embracement relates to changes in the practice of health care, through actions that include listening, identification of problems and actions. In addition, there is an extension of the competence of the health care team to meet the demands of users. Thus, the user embracement is a strategy for reorganization of health services that qualify their actions. This study has the objective to analyze the importance of the user embracement in the reorganization and quality of care in primary care. Consists of a systematic review with data collected in databases SCIELO, LILACS and Medline. Articles March 2004 were included to March 2014, written in Portuguese, fully available electronically. Data were analyzed after sorting based on reading the titles and abstracts of their selection of articles that met the criteria. Of the twenty-six studies selected most were published in the Southeast and have qualitative approach. From the data analysis it was observed that the user embracement is an important strategy for the quality of health services, it favors the bond between the team and the users and Interdisciplinary work. However there are difficulties in its implementation, as issues of inadequate infrastructure, fragmented care and lack of professional qualification. It is concluded, the need for qualified multidisciplinary team, and actions of managers in providing humane care and quality, with the goal of providing a terminating service that meets the needs of the population.