Aplicação do brainstorming e diagrama de causa e efeito para o problema de pouco aluno em universidade pública: estudo de caso no CETENS/UFRB

Abstract

This paper presents a case study that seeks to identify possible causes for the low student problem in public universities. Specifically at the Federal University of the Recôncavo da Bahia (UFRB), at the campus deployed in 2013, located in the city of Feira de Santana, named as Science and Technology Center in Energy and Sustainability (CETENS) of active students in the Interdisciplinary Bachelor in Energy and Sustainability (BES) course. Therefore, the objective of this study was to apply the brainstorming and cause and effect diagram to identify and map the factors responsible for this problem. The applied methodology followed some steps, such as the identification and registration of the problem, the recognition of general causes considered as the categories of the tool, brainstorming with teachers, students and administrative technicians to highlight secondary causes inserted in these categories, presentation of each brainstorming in cause and effect diagrams and decisions about the root causes. The results indicate 14 possible real root causes and the one highlighted was "the course to be exact", being classified mainly in the category "Evasion". It is concluded that the brainstorming and the cause-and-effect diagram are adequate for the analysis of the proposed problem.