Otimização da comunicação da Operação Carro-Pipa

Abstract

Operation Water Tanker (OCP), carried out for over 20 years by the Brazilian Army (EB), is an emergency civil defense action that serves communities in the semi-arid northeast, with the distribution of drinking water to combat the effects of droughts. Given the decentralization and physical distance of those involved in this macro process and the diversity of the means of communication used, this work aimed to improve communication in the OCP, in the area under the responsibility of the 35th Infantry Battalion (35th BI), Military Executing Organization (OME), headquartered in Feira de Santana-BA. To this end, an applied research was developed that initially carried out a bibliographic review on the OCP and technologies employed, highlighting the use of an embedded system for monitoring contracted water trucks called GPIPABRASIL since 2012 by the company TBK, now the GPIPABRASIL Consortium, as well as the use of communication applications by the 35th BI (OCP 35° BI App, created in 2019) and also by the TBK Company (App called GPIPA, created in 2021). We then moved on to action research, where we surveyed opportunities for improvement in current communication that pointed to the need to update the 35th BI OCP communication application, designed in 2019. No questions were asked about the analysis of the environments (SWOT), the projection of the business model (CANVAS), the search for prior applications, culminating in the improvement of the application, through technical research and development work. With the new web application tested, it was possible to register it with the National Institute of Industrial Property (INPI). It is expected that the unification of channels and the centralization of data provided by the new technological tool will result in the optimization of communication in the area of responsibility of the 35th BI and will be expanded to the entire Brazilian semi-arid region, applied to encourage innovation for the public authorities, always with the ideal of providing quality services to Brazilian society.