Gestão do conhecimento na Universidade Federal do Recôncavo da Bahia - UFRB: um estudo de caso da Pró-Reitoria de Administração - Proad (2013-2015)

Abstract

This dissertation covers UFRB knowledge management, through a case study about the Dean of administration during the period from 2013 to 2015. Their goal was to analyze and assess whether the process of incorporation of knowledge management practices in administrative procedures necessary for carrying out the tasks that are the responsibility of the Office of Administration has contributed to the increase of institutional performance, describing the perception of PROAD managers regarding the management of knowledge, its benefits and contributions, identifying knowledge management practices incorporated into administrative proceedings carried out by the units that make up the PROAD in the interstitial researched analysis of the interference of knowledge management in carrying out the tasks of PROAD competency, as well as assessing whether these practices have contributed to the improvement of the institutional performance. To the achievement of that goal was held exploratory type research through a case study, bibliographical, documentary, in addition to the survey participant observation. The results obtained have shown that the practices of knowledge management incorporated administrative procedures performed by PROAD, through the improvements observed, have contributed to the increased performance of UFRB insofar as it allowed greater efficiency and effectiveness to assignments of responsibility of this Office and may contribute to the perception of knowledge management in public administration as a tool and strategy able to interfere directly in the institutional performance. As products of this research were presented a proposal for post graduate Latu Sensu, in knowledge management in the public administration, as well as a primer of practices and knowledge management tools, in order to enable the servers to develop an innovative process.