Perfil do atendimento no acolhimento com classificação de risco em unidade de emergência

Abstract

The study aims to characterize the services provided in the host service with risk assessment and classification (AACR) in an emergency room. It is a cross-sectional and descriptive study with a quantitative approach performed in an emergency room of a public hospital in Bahia. It was analyzed 1400 records of patients over the age of 18 who has been at the AACR from December / 2014 to June / 2015. Data were collected with a appropriate form after approval by the Research Ethics Committee under number XX and analyzed using descriptive statistics using Statiscal Program Package for the Social Sciences (SPSS) version 22 for Windows. The results showed that in the study population predominated the female patient visits (51.8%), range 18-39 years (52.7%) with a mean age of about 42 years, and residents in the municipality of San Antonio Jesus (84.2%). Regarding the origin, 95.9% came from own home, in which 75.1% attended by general practitioner and 68% were evaluated at the doctor's office and then discharged. Most patients came to the service in the morning (39.6%), and on Tuesday, the day of peak demand (16.6%). Regarding the risk rating, the highest prevalence was to green color with 69.2%, followed by the blue color with 19.2%. In the case of prevalent chronic diseases, 13.9% had Hypertension, 7,3 had Diabetes Mellitus and 3% had cancer. The main complaint of patients corresponded to pain (66.4%), followed by nonspecific problems (19.9%), among which are included malaise, dizziness. It follows, therefore, that there is a need for restructuring and organizing the municipal networks as the relationship between the various health care levels is required as well as the development of educational activities with the users, regarding the clarification of the concepts of emergency care and the purpose of hosting service with risk rating.