Gerenciamento de comunicação: estudo de caso em escritório de projetos de tubulação de gás

Abstract

Project management, according to the PMBOK, requires special communication skills and effective use of tools, reports, presentations and boards. In the context of the execution of projects for natural gas networks, technical issues in the projects of an engineering office arise from the informality of communication procedures. This paper presents a proposal for a communication management plan for an office that operates in the piping sector for natural gas distribution. Interviews were carried out with four employees (80% of the total team) to map the current communication process, as well as investigate and observe existing problems, such as scope changes and extended deadlines. The collected data were postprocessed using the Quality Tool Analysis and Problem Solving Method (MASP) in conjunction with the Ishikawa Diagram and the 5W2H, to better understand the causes of reported problems, in addition to proposing corrective actions, in a way systematized through the use of these tools. A model was also developed for registering the interested parties, for the communication matrix, and for the communication management plan. The proposed actions have the potential to solve the causes of the problems perceived in the investigation stage, and consequently, improve the quality of the projects, in addition to better meeting the client's expectations.