Proposta de implantação da gestão da qualidade na RC Serviços Florestais Ltda

Abstract

Eucalyptus was brought to Brazil in 1860, for the manufacture of poles and railroad ties to the the old-Companhia Paulista de Estradas de Ferro. But, by the fact of a good adaptability it has been marketed for many other purposes. Little companies have emerged in the market to meet the demand for products and services of large companies, mainly about cellulose and paper companies. In this context, the present study aimed to create a proposal for the implementation of a quality management for a small companies to sell eucalyptus wood on the northern coast of Bahia, the RC Serviços Florestais LTDA. The data collection occurred on company meetings in the Alagoinhas’ Town, and monitoring daily activities. The company presents the activities concentrated in the area of forest operations and techniques, ranging from wood procurement to delivery in the courtyard of the customer, beyond the outsourcing of some services, such as transportation, loading and semi-mechanized felling of eucalyptus. Based on this set up, the Plan Integration of Quality was divided into three programs: Administrative Quality Management, Quality Management Program Management and Operational Quality Management Program, which are subdivided into project area, which will be deployed by the employees themselves, making participatory, slow, gradual and continues insertion; The general guidelines are composed of the 14 principles of Deming and the components of the "House of Quality" (quality, cost, service, moral and security); It was also suggested programs, methods and quality tools for driving the implementation of quality management in the enterprise.