Representações sociais do Centro de Referência de Assistência Social (CRAS) Quilombola de Santo Antônio de Jesus-Ba a partir dos olhares de seus profissionais e gestores

Abstract

This research sought to identify the social representations of CRAS Quilombola de Santo Antônio de Jesus, Bahia, from the looks of its managers and professionals and to analyze how these interfere with the achievement of the purposes of the National Social Assistance Policy. To this end, it was used as a theoretical basis the Theory of Social Representations of Serge Moscovici ([2000], 2013). As a methodological approach, there was a qualitative case study. The participants were three managers involved in PNAS and management of CRAS and six technicians of this equipment, from semi-structured interviews. The interviews were recorded and transcribed speeches, ensuring the confidentiality and anonymity of participants. The results were subjected to content analysis proposed by Bardin (1977), by thematic category analysis. From the analysis identified four macro-categories: 1) the confused policy or confusion about the policy ?; 2) representations of users of CRAS: prejudice and potential; 3) Prospects of technicians and managers on the CRAS viewing by users: public and reasons of access; and 4) Purpose and importance of CRAS. The results point to the perception of the subjects on the impasses and difficulties encountered in everyday service, as well as the meanings constructed and shared about who are the users of CRAS, the main reasons of access, purpose and importance of the service. It identified certain rancidity welfare, sometimes naturalized in everyday speech, as well as individualistic traits and scapegoating of individuals by their social status. The results also point to another way of thinking about welfare policy, more directed to the recognition of individuals as subjects of rights and citizenship.