A percepção dos usuários sobre o serviço social em uma unidade de saúde

Abstract

The present work was based on discussing the professional practice of the social worker in a health institution, based on the perception of the users in the Rim Clinic in Santo Antônio de Jesus-BA. From this perspective, we sought to analyze how the social worker's role in Rim Clinic is characterized. The interest for the research theme arose from the Supervised Internship in Social Work at a health unit of the Regional Hospital of Santo Antônio de Jesus-HRSAJ. The main objective of the research was to discuss the professional performance of Social Service in the hospital environment based on the perception of the users and as specific objectives: to identify, under the users' discourse, characteristics of the Social Work performance; Classify the demands of users for Social Work; To characterize the performance of Social Service in the hospital scope from the perspective of the users. The methodological approach adopted included bibliographic, documentary and field research, in a qualitative approach, using semi-structured interviews with patients and caregivers of the Rim Clinic. The choice for the development of the qualitative research resulted due to the object of study that required a more contextualized analysis, as well as to the richness of its results. Thus, it is expected that the present work will contribute to the bibliographical production of this theme and to the strengthening of the professional practice of the social worker in this social-occupational space, providing discussions not only in the academic, but also institutional-specifically at Rim Clinic, allowing not only the Social Workers, but all those interested in this action, to understand the importance and the possibility of the social worker's work in this space, contributing to the visibility of this important action.