Assistência prestada por profissionais de saúde durante a testagem no Centro de Testagem e Aconselhamento

Abstract

This study sought to analyze the care provided by health professionals during testing in the Counseling and Testing Center (CTA). It constitutes a qualitative research with descriptive approach, which used as a technique for data collection observation, guided by a pre-formulated and record script in the researcher's field diary. They were followed 50 calls for testing performed by health professionals CTA / SAE Viva Vida, located in Santo Antônio de Jesus, Bahia, in the period from 27 July to 14 October 2015. The results were divided into the following sub-themes characterization of care, the Home Service, Pre-test counseling, SI-CTA Form Fill and referrals from users. It was observed that the assistance provided by professionals has some gaps. Due to the repetition of the counseling process and completing the SI-CTA form some important aspects were not covered during the sessions. It was found that there is no systematization of information gathered during the course of these procedures, the service that are configured just like steps of care that must be met without the use of data for management activities and assistance of professionals. Regarding the post-test counseling, it was found that this service it does not occur frequently, thus it was not possible to analyze this stage of care. In this context it is concluded that the care provided by health professionals during the testing needs to be reviewed, in order to correct the shortcomings observed during the counseling and completing the SI-CTA form and strengthen the actions taken by the service.